Frequently Asked Questions
What is your returns policy?
We offer a no-quibble returns policy. You can return your order at your own expense within 30 days of purchase for a full refund, except for sale items.
How do I initiate a return?
Contact us via email at [email protected] before dispatching the goods for return. Include your name, address, and invoice number in the package.
Where do I send my returns?
Send your returns to Hammamas AU Ltd, Po Box 10 Blairgowrie VIC 3942
What condition must the returned goods be in?
Goods must be in their original condition, including all items and packaging, to be eligible for a refund.
Who pays for the return shipping?
Return shipping is at your own expense. We recommend suitable packaging and insurance for the return.
How long does it take to process a refund?
Once we receive the returned package, the refund will be processed as soon as possible. Notification of your refund will be sent by email.
Can I return sale items?
No, we do not accept returns on sale items.
How do I exchange an item?
We recommend making a separate purchase online at www.hamamas.com.au. Alternatively, email us at [email protected] to discuss your exchange.
Do you offer free shipping?
Yes, we offer free standard shipping for all orders over $150.
What are your shipping rates?
Standard shipping within Australia is $13, express shipping is $16, and shipping to NZ is $30.
Which carriers do you use for shipping?
We use Australia Post and Fastway Courier carriers.
How quickly do you dispatch orders?
We strive to dispatch orders within 24 hours of receiving them.
Will I receive a tracking number?
Yes, you will receive a tracking order confirmation once your order has been dispatched.
What are Hammamas towels made of?
Our towels are made from 100% local Turkish cotton, known for its quality and durability. Read More
How should I care for my Hammamas towel?
The more you wash your Hammamas towel, the softer it gets. They are easy to wash and quick to dry.
Are Hammamas towels suitable for travel?
Yes, they are lightweight, compact, and quick-drying, making them perfect for travel.
Can Hammamas towels be used for activities other than bathing?
Absolutely! They are versatile and can be used for camping, festivals, beach outings, and more.
Do you offer wholesale options?
Yes, we offer flexible wholesale options. Email us at [email protected] for more information. Read more
Can Hammamas towels be personalised?
Yes, we offer options for corporate gifting and personalisation. Contact us for details.
Where are Hammamas towels made?
Our towels are crafted in Turkey by traditional weavers.
What makes Turkish cotton special?
Turkish cotton is known for its premium quality, softness, and absorbency. Read more
Are Hammamas towels suitable for kids?
Yes, children love our colourful, soft, and lightweight towels. Read more
Can Hammamas towels be used as a sarong?
Yes, they can double up as a beach towel and sarong.
Are Hammamas towels good for yoga?
Yes, they are made from natural fibres and get softer with every wash, making them ideal for yoga.
Do you ship internationally?
Yes, we offer international shipping. Please contact us to confirm shipping pricing.
What are the benefits of using Hammamas towels for boating?
They are lightweight, compact, and quick-drying, making them perfect for boating. Read more
Can Hammamas towels be used as a travel blanket?
Yes, they are versatile and can be used as a wrap, sarong, or plane snug.
Are Hammamas towels suitable for surfing?
Yes, they are the best beach towel for surfers, fitting perfectly into a board bag. Read More
What makes Hammamas towels eco-friendly?
They are made from 100% natural Turkish cotton and are durable, reducing the need for frequent replacements.
How can I contact Hammamas for more information?
You can email us at [email protected] for any inquiries.
